Cannot print a gift receipt

Symptoms

When you attempt to print a gift receipt and check out, the application is set to logoff at the end of the transaction and you will receive an error message.

Resolution

The changes in the hotfix update the checkout flow to wait for the gift receipt flow to return a handle that receipt printing has been completed before continuing with the checkout steps and modified the gift receipt flow to return a handle when completing printing the receipts.

Hotfix information

A supported hotfix is available from Microsoft. There is a “Hotfix download available” section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

Customers

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Aximpactanalysis.exe Not Applicable 62,136 18-Feb-2016 20:00 x86
Axupdate.exe Not Applicable 62,120 18-Feb-2016 20:00 x86
Dynamicsax2012r3-kb3173518-retail_sdk_onlinechannel.exe 6.3.15.0 456,110,576 20-Jun-2016 06:05 x86
Licensetermsar.rtf Not Applicable 156,025 18-Feb-2016 20:00 Not Applicable
Licensetermscs.rtf Not Applicable 142,003 18-Feb-2016 20:00 Not Applicable
Licensetermsda.rtf Not Applicable 137,802 18-Feb-2016 20:00 Not Applicable
Licensetermsde.rtf Not Applicable 142,887 18-Feb-2016 20:00 Not Applicable
Licensetermsen.rtf Not Applicable 154,408 18-Feb-2016 20:00 Not Applicable
Licensetermses.rtf Not Applicable 143,102 18-Feb-2016 20:00 Not Applicable
Licensetermset.rtf Not Applicable 141,105 18-Feb-2016 20:00 Not Applicable
Licensetermsfi.rtf Not Applicable 140,213 18-Feb-2016 20:00 Not Applicable
Licensetermsfr.rtf Not Applicable 147,594 18-Feb-2016 20:00 Not Applicable
Licensetermshu.rtf Not Applicable 147,202 18-Feb-2016 20:00 Not Applicable
Licensetermsis.rtf Not Applicable 145,642 18-Feb-2016 20:00 Not Applicable
Licensetermsit.rtf Not Applicable 141,392 18-Feb-2016 20:00 Not Applicable
Licensetermsja.rtf Not Applicable 117,394 18-Feb-2016 20:00 Not Applicable
Licensetermslt.rtf Not Applicable 144,326 18-Feb-2016 20:00 Not Applicable
Licensetermslv.rtf Not Applicable 145,379 18-Feb-2016 20:00 Not Applicable
Licensetermsnb-no.rtf Not Applicable 137,293 18-Feb-2016 20:00 Not Applicable
Licensetermsnl.rtf Not Applicable 140,826 18-Feb-2016 20:00 Not Applicable
Licensetermspl.rtf Not Applicable 140,002 18-Feb-2016 20:00 Not Applicable
Licensetermspt-br.rtf Not Applicable 140,978 18-Feb-2016 20:00 Not Applicable
Licensetermsru.rtf Not Applicable 157,777 18-Feb-2016 20:00 Not Applicable
Licensetermssv.rtf Not Applicable 142,275 18-Feb-2016 20:00 Not Applicable
Licensetermsth.rtf Not Applicable 150,963 18-Feb-2016 20:00 Not Applicable
Licensetermszh-hans.rtf Not Applicable 103,519 18-Feb-2016 20:00 Not Applicable
Retailonlinechannel.msp Not Applicable 141,099,008 20-Jun-2016 05:05 Not Applicable
Retailsdk.msp Not Applicable 320,065,536 20-Jun-2016 05:16 Not Applicable
Axsetupsp.exe 6.3.3000.3956 2,018,712 07-Jun-2016 03:38 x86
Axsetupsplib.dll 6.3.3000.3956 94,624 07-Jun-2016 03:38 x86
Axsetupui.exe 6.3.3000.3956 364,952 07-Jun-2016 03:38 x86
Axutillib.dll 6.3.3000.1547 981,400 18-Feb-2016 20:00 x86
Dixfserviceprereqhelper.exe 6.3.3000.3960 48,560 07-Jun-2016 03:38 x86
Microsoft.dynamics.servicing.dependencypackage.dll 6.3.164.3546 40,184 18-Feb-2016 20:00 x86
Microsoft.dynamics.servicing.graphlibrary.dll 6.3.164.2384 45,800 18-Feb-2016 20:00 x86
Microsoft.dynamics.servicing.operations.dll 6.3.164.2384 44,264 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 518,840 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 502,456 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 498,360 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 502,456 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 506,552 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 494,264 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 494,264 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 510,648 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 506,552 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 498,360 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 502,456 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 518,840 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 498,360 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 502,456 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 494,264 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 498,360 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 502,456 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 502,456 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 539,320 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 494,264 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 567,992 18-Feb-2016 20:00 x86
Axsetupsp.resources.dll 6.3.1000.284 486,072 18-Feb-2016 20:00 x86

The changes in the hotfix update the checkout flow to wait for the gift receipt flow to return a handle that receipt printing has been completed before continuing with the checkout steps and modified the gift receipt flow to return a handle when completing printing the receipts.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to” section.

Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Note This is a “FAST PUBLISH” article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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